Privacy Policy

2. How we collect it

• In most circumstances, we collect information directly from you via correspondence, email, in person, telephone and via our website. We may also obtain information about you from a third party such as Government bodies, medical practitioners, banks, accountants etc.
• We may also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

3. Why we collect it

We collect your information for the primary purpose of providing our legal services to you and to perform our contractual obligations to you. If we require sensitive information, we will use our best endeavours to obtain your consent first.

We collect your information so we can:

• Identify our clients, potential clients and their representatives
• Identify parties with whom our clients have dealings or who are in some way involved in proceedings involving our clients
• Identify any actual or potential conflicts of interest
• Respond to new enquiries for our legal services
• Manage the business
• Conduct market research and analysis
• Inform you about our services
• Comply with legal requirements
• Improve our services and web content or experience
• Analyse web-traffic

4. How we use or disclose it

We may use your information:

• Where reasonably required to provide legal services
• For the purpose for which it was collected, or for a related purpose (or a directly related purpose in the case of sensitive information)
• To identify individuals and prevent unauthorised access to personal information, accounts or services
• To improve our services to you or others
• To inform you or others of developments in the law or our marketing initiatives
• Where disclosure is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim
• Where the individual concerned would reasonably expect us to use the information
• For any other purpose, where an individual has consented to its use for that purpose

We may disclose your information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

• The disclosure is for the primary purpose for which the information was collected
• You have consented to the disclosure
• As part of a sale of all or part of our business
• When authorised to do so by yourself at the time you supply the information
• As required or authorised by any applicable law
• As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
• if we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
• To lessen or prevent a serious threat to a person’s health or safety

5. How we manage it and keep it secure

We will take all reasonable steps to protect a client’s information from misuse, loss, disclosure, modification or unauthorised access. This includes any digital information that is stored for the purpose of assisting you with your matter.

Once we are no longer legally obligated or contractually obliged to retain information about you for any lawful purpose we will either destroy or de-identify it. If you are a client, we are required by law to retain information collected to progress your legal matter for seven (7) years once your matter is closed. In some cases, we may be required to retain documents for a longer period of time (for example, the making of a Will).

Any of our clients are entitled to request that we provide the personal information which we hold about them in order to ensure its correctness. If it is not correct for any reason, then we will take reasonable steps to correct such information. No charge will be made by us for either accessing or correcting information. If you would like to obtain such access, please contact us as set out below. 

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, you can contact us through: contact@novumlawgroup.com.au.